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Home/Watch & Account Help

Watch & Account Help

Contents

  1. Get back to watching—or creating
  2. A video buffers, freezes or has no sound
  3. I cannot sign in
  4. A title asks me to sign in or subscribe
  5. My upload is processing or will not submit
  6. I found incorrect information or unsuitable content
  7. Send a report the team can act on
  8. Have an idea for Kronos TV?

KRONOS TV HELP

Get back to watching—or creating

Use the steps below to narrow down a problem, then send the team a clear report if it continues.

A video buffers, freezes or has no sound

  1. Pause briefly, then try playback again. Check the device volume and the player’s sound control.
  2. Open a different title or channel. Note whether the issue affects one item or everything.
  3. Refresh the page. If available, choose a lower playback quality.
  4. Close other heavy downloads or streams and try a stable connection.
  5. Try an updated browser or another device. Note what changes.

For a live channel, include the channel name and the time the problem occurred. For an on-demand video, include the title, public link and the playback timestamp.

I cannot sign in

  • Check the email address you used to register or onboard.
  • Use the password-reset option on the sign-in screen, if shown. Check spam or junk folders for the recovery email.
  • Creators should use Partner Login for creator tools.
  • If you can sign in as a viewer but cannot upload, ask support to check the creator approval and role linked to your email.
  • Avoid creating repeated accounts to work around an error; give support the original onboarding email instead.

A title asks me to sign in or subscribe

Access settings can vary between titles. Check the title’s details and the access message shown. If the message seems incorrect, send the exact wording and public link to support. Do not send payment-card details.

My upload is processing or will not submit

Keep your original video file. Check the required fields in the upload form, including the title, category, description, covers, duration and audience information. Record the exact error message. Do not announce a release until the public episode plays as intended.

If processing appears stuck, include the upload title, approximate submission time, filename and screenshot when contacting support. Avoid repeated uploads of the same file while the team is investigating.

I found incorrect information or unsuitable content

Use Contact Us or email support with the public link, the title or channel name, and what needs review. Include a playback timestamp when relevant. Availability, ratings and descriptions may differ between titles; the team needs the exact item to investigate.

Send a report the team can act on

Email: support@kronostv.net

Copy these details into your message:

  • Viewer or creator:
  • Account email:
  • Title, channel or upload name:
  • Public link:
  • Device and browser or app:
  • Date, time and timezone:
  • What you expected:
  • What happened and the exact error:
  • Steps already tried:
  • Screenshot or playback timestamp:

Keep private information private. Never include your password, recovery code, stream key or payment-card information. Crop screenshots to the relevant error.

Have an idea for Kronos TV?

Send a content request or product suggestion through Contact Us. Explain what you would like to watch or do, which device you use and why the improvement would help. Partnership proposals can go to partners@kronostv.net.

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