WATCH, READ AND FOLLOW ALONG
Accessibility and Captions
This guide explains how to look for available viewing options and how creators can prepare accessible video materials. Options vary by title, player and device; this page does not mean every title already includes captions or every accessibility feature.
For viewers
- Open the player’s Settings menu and look for captions or subtitles when a track is available.
- If offered, choose the language and caption appearance that work for you.
- Use your browser or device’s text-size, zoom and accessibility settings as needed.
- If captions are missing, inaccurate or out of sync, report the title and a timestamp to support.
- For playback or account problems, use the linked help guide.
What useful captions include
Captions should represent the spoken words and meaningful sounds. Identify a speaker when it is not obvious and describe relevant sounds, such as [door slams] or [music fades], when they help explain the scene. Avoid covering important text or action.
Creator delivery checklist
- Start from the final edited video so timing matches the release.
- Transcribe the speech accurately. Review names, numbers, locations and technical terms.
- Add meaningful sounds and speaker changes where needed.
- Synchronize each cue to the audio and allow enough reading time.
- Preview the complete video with captions on, including a small screen.
- Keep an editable transcript and a timed caption file, such as SRT or WebVTT, with the video package. Confirm the supported format in the upload form or with support before delivery.
Descriptive transcripts
A transcript gives a readable version of the episode. Add important visual information that is not spoken aloud: an on-screen instruction, a chart’s takeaway, a key action or a speaker’s displayed name. Identify speakers and use clear paragraphs. A caption transcript alone may need these additions.
Plan accessibility while filming
- Record clear speech and keep background music low enough for dialogue.
- Speak important on-screen instructions aloud.
- Use readable text with clear contrast and enough time to read it.
- Avoid unnecessary flashing effects.
- Include accessibility materials in the release checklist.
Ask for help or report an issue
Email support@kronostv.net with the title/public link, device/browser, feature needed, timestamp and what happened. Include a screenshot if useful. Never send a password, payment details or stream key. You do not need to share a diagnosis or other medical information to report an accessibility problem.
Further guidance
Creators can consult the W3C guide to accessible audio and video for captions, descriptive transcripts, audio description and player considerations.
Creator Launch Center | Watch & Account Help | Watch Tonight